Cancellation And Refund

Returns, Refunds, and Order Cancellation: We provide a two-day window from the date of delivery to report any discrepancies in the received product. Customers must raise a support ticket on our website’s support page, providing necessary details for our technical team’s verification. Depending on the situation, our company policy allows for product replacement or a 100% refund if the product is out of stock.

Order cancellations are subject to specific conditions, and we reserve the right to make the final decision on all refund requests. Customers can request order alterations or cancellations by contacting our customer service via email, with approval based on the order status.

Return Guidelines: In instances where merchandise needs to be returned, we issue an RMA (Return Merchandise Authorization) Number after confirmation of irreparable faults. Customers must clearly label the shipping boxes with the RMA Number without making any markings on the product package. Returns must include a copy of the original packing list enclosed with the shipment.

Limits of Responsibility: We emphasize the importance of proper product installation and usage. It is essential to observe electrical polarity when connecting electrical components, as we hold no responsibility for improper product installation.