Privacy Policy
What information we collect, why we collect it and how we keep it safe.
RoboThing Gadgets Private Limited ("RoboThings", "we") respects your privacy. This policy explains what information we collect on www.robothings.in, why we collect it, and how we protect it. It applies to customers in India and outside India.
Information we collect
- Details you give us: name, email, phone number, billing and shipping address, company name and GSTIN (if provided), and project requirements or files you share with us.
- Order and payment details: products ordered, amounts and payment status. Card, UPI and bank details are entered on Razorpay's secure page; we do not store your card details.
- Technical details: IP address, browser type, device information and pages visited, collected through cookies and analytics tools.
How we use your information
- To process orders, payments, shipping, returns and refunds.
- To deliver engineering and software services and to share project updates.
- To send order confirmations, invoices and support replies.
- To prevent fraud and keep the website secure.
- To meet legal, tax and accounting requirements.
- To send offers or updates, only if you have agreed. You can unsubscribe at any time.
Who we share it with
🌍 InternationalWe do not sell your personal information. We share it only with:
- Razorpay and banks, to process payments and refunds;
- Courier partners (Blue Dart, FedEx, Aramex, DHL, India Post), to deliver your order, including customs authorities for international shipments;
- Hosting, email and analytics providers that help us run the website;
- Government authorities, when required by law.
If you are outside India, your information will be transferred to, stored and processed in India and with the service providers listed above.
Cookies
We use cookies to keep you logged in, remember your cart, and understand how the website is used. You can disable cookies in your browser, but some features (such as the cart and checkout) may not work.
Data security
The website uses SSL encryption (HTTPS). Payments are handled by Razorpay, which is PCI-DSS compliant. Access to your information is limited to staff who need it to serve you.
How long we keep your data
We keep order and invoice records for as long as required by Indian tax laws (generally 8 years). Other information is kept only as long as it is needed for the purposes above.
Your rights
You can ask us to access, correct or delete your personal information, or withdraw consent for marketing, by emailing info@robothings.in. Some data may be kept where the law requires it (for example invoices).
Grievance Officer
Name: Abhishek Bhagat, Director
Email: info@robothings.in · Phone: +91 96254 91176
Address: H.No. 325A/2-A, S/F, Munirka Village, Near Girls School, New Delhi – 110067, India
We will acknowledge your complaint within 48 hours and resolve it within 30 days.
Changes
We may update this policy from time to time. The latest version will always be on this page.
