Terms & Conditions
The rules for using robothings.in and buying our products and services — in India and worldwide.
This website, www.robothings.in, is owned and operated by RoboThing Gadgets Private Limited (CIN: U74999DL2018PTC330038, GSTIN: 07AAICR7808L1ZU), having its registered office at H.No. 325A/2-A, S/F, Munirka Village, Near Girls School, New Delhi – 110067, India ("RoboThings", "we", "us", "our").
These Terms apply to everyone who visits the website or buys from us, including customers in India and outside India. By using this website, placing an order or paying for a service, you agree to these Terms and to our Cancellation & Refund Policy, Shipping & Delivery Policy and Privacy Policy.
Eligibility
You must be at least 18 years old, or use the website under the supervision of a parent or guardian. You agree not to use our products or services for any illegal or unauthorised purpose, and to follow the laws that apply where you live.
Products and services we offer
- Products: electronic development boards, relay and controller boards, IoT modules and related components.
- Engineering services: PCB design and manufacturing, CAD and enclosure design, 3D printing, laser cutting, embedded and IoT product development.
- Software services: mobile app, web app, IoT app and business software development.
Product images are for illustration. Specifications may change without notice to improve the product.
Customers outside India
🌍 InternationalWe sell products and provide services to customers in India and in other countries. For international orders:
- Prices are shown and charged in Indian Rupees (INR) unless clearly stated otherwise. Your card issuer or bank converts the amount to your currency at its own exchange rate and may add foreign transaction or conversion fees. These charges are not controlled by RoboThings and are not refundable by us.
- Customs duty, import taxes and clearance fees charged by the destination country are payable by the customer, unless we have agreed otherwise in writing.
- You are responsible for making sure that the products you order can be legally imported and used in your country.
- We may refuse or cancel an order to a destination where shipping is restricted by Indian law, by our courier partners or by international sanctions. Any amount already paid will be refunded in full.
Prices and payment
- Prices on the website include applicable Indian GST unless stated otherwise. Shipping charges are shown at checkout.
- Payments are processed securely by our payment partner Razorpay through cards, UPI, net banking, wallets and international bank transfers. RoboThings does not store your card details.
- We may correct obvious pricing errors. If a product was listed at a wrong price, we will contact you before shipping and you may cancel for a full refund.
Engineering and software services
🌍 International- Each project starts with a written quotation that lists the scope, price, timeline and payment milestones.
- Payments are made per milestone as shown in the quotation. Work on a milestone starts after its payment is received.
- Services are delivered digitally — by email, a shared drive, our customer project portal, an app store or a hosting server. Physical prototypes or manufactured PCBs are shipped as per our Shipping & Delivery Policy.
- Changes outside the agreed scope are quoted separately.
- Once the full project amount is paid, the customer owns the final deliverables created for the project (design files, source code, documentation), except third-party libraries and RoboThings' pre-existing tools, which are licensed for use in the project.
- Delays caused by late feedback, missing content or third-party approvals (for example app store review) extend the timeline accordingly.
Warranty and correct use
Products carry a standard warranty against manufacturing defects unless the product page says otherwise. The warranty does not cover damage caused by wrong wiring, reverse polarity, over-voltage, physical damage, water damage or modification. Boards that work with mains (220V AC) power must be installed by a qualified person. RoboThings is not responsible for damage or injury caused by improper installation or use.
Intellectual property
All content on this website — text, images, logos, product designs and software — belongs to RoboThings or its licensors. You may not copy, reproduce, resell or exploit any part of the website or our products without our written permission.
Prohibited use
You must not upload viruses or harmful code, attempt to break the website's security, place fraudulent orders, or use the website in a way that harms RoboThings or other users. We may suspend or refuse service to anyone who breaks these Terms.
Limitation of liability
To the extent allowed by law, RoboThings' total liability for any claim relating to an order or service is limited to the amount you paid for that order or service. We are not liable for indirect or consequential loss, such as loss of profit or data.
Disputes, chargebacks and governing law
🌍 International- If you have a problem with an order or payment, please contact us first at info@robothings.in. We aim to respond within 2 working days and to resolve issues within 15 working days.
- Please contact us before raising a chargeback with your bank, so we can resolve the issue quickly.
- These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at New Delhi, India, for customers in India and outside India.
Changes to these Terms
We may update these Terms from time to time by posting the new version on this page. Continued use of the website after a change means you accept the updated Terms.
Contact
RoboThing Gadgets Private Limited
H.No. 325A/2-A, S/F, Munirka Village, Near Girls School, New Delhi – 110067, India
Phone / WhatsApp: +91 96254 91176 · Email: info@robothings.in
Monday to Saturday, 9:00 AM – 6:00 PM IST
