Legal & Policies

Cancellation & Refund Policy

How to cancel an order, report a problem, return a faulty product and get your money back.

Last updated: 27 October 2026🇮🇳 India & 🌍 International customers

⏱️Report in 2 daysDamaged, wrong or missing items

🔁Replace or refundAfter our team verifies the issue

💳5–7 working daysRefund to your original payment method

🌍International tooSame protection for overseas orders

This policy applies to all orders placed with RoboThing Gadgets Private Limited, in India and from outside India.

Cancelling a product order

You can cancel an order before it is shipped by emailing info@robothings.in or messaging us on WhatsApp (+91 96254 91176) with your order number. You will receive a full refund.
Once an order has been shipped, it cannot be cancelled. You may follow the return process below.
Custom-made items (custom PCBs, 3D prints, laser-cut parts) cannot be cancelled once production has started.

Please report any damage, wrong item or missing item within 2 days of delivery by raising a support ticket on our website or emailing us, with your order number and photos or a video.
After our technical team verifies the issue, we will send a replacement. If the item is out of stock, we will give a full refund.

A return needs an RMA (Return Merchandise Authorisation) number, which we issue after confirming a fault that cannot be fixed remotely.
Write the RMA number on the outer shipping box (not on the product packaging) and include a copy of the original invoice.
Products damaged by wrong wiring, reverse polarity, over-voltage or physical damage are not eligible for return or refund.

🌍 International

Cancellation, damage and return rules above apply to international orders as well.
For an approved return of a faulty product, we will share the return address and shipping instructions. If the fault is confirmed, we refund the product price and the original shipping charge, or send a replacement at our cost.
Customs duty and import taxes paid in your country are collected by your government and cannot be refunded by RoboThings.
Refunds are made in INR to the original payment method. The amount you see in your own currency may differ slightly because of exchange-rate changes and your bank's charges.

🌍 International

Before work starts: if you cancel a project before we start work on a paid milestone, that milestone payment is refunded in full.
After work starts: payments for milestones that are in progress or delivered are not refundable, because time and resources have already been spent. Payments for milestones that have not been started are refunded.
If RoboThings is unable to deliver an agreed milestone, the payment for that milestone is refunded in full.
Requests for changes or fixes are handled under the support terms in your quotation.

Approved refunds are processed within 5–7 working days to the original payment method (card, UPI, bank account or wallet) through Razorpay.
After we process it, your bank may take a further 5–10 working days to show the amount, especially for international cards.
All refund decisions are made after verification by our team.

Email: info@robothings.in · Phone / WhatsApp: +91 96254 91176 (Monday to Saturday, 9:00 AM – 6:00 PM IST)

Questions about this policy?Mon–Sat, 9:00 AM – 6:00 PM IST · We reply within 1 working day