Shipping & Delivery Policy
When your order leaves our warehouse, how it travels and when it reaches you.
Order processing
- We aim to dispatch in-stock orders on the same day, and 99% of orders are processed within 24 hours.
- We work Monday to Saturday, except public holidays. Orders placed on Sunday or a holiday are dispatched on the next working day.
- Custom items (custom PCBs, 3D prints, laser-cut parts) are dispatched after production, within the time stated in your quotation.
Delivery within India
- We ship through trusted courier partners such as Blue Dart, FedEx, Aramex and India Post (Speed Post for remote locations).
- Expected delivery time is 2–5 working days after dispatch, depending on your location.
- Shipping charges, if any, are shown at checkout.
International shipping
🌍 International- We ship to most countries through FedEx, Aramex, DHL or India Post (EMS / International Speed Post), depending on the destination.
- Expected delivery time is 7–15 working days after dispatch. Customs clearance in your country may add extra time, which is outside our control.
- International shipping charges depend on the destination, weight and courier. They are shown at checkout or shared with you before payment.
- Customs duty, import taxes and clearance fees are charged by the destination country and are paid by the customer. If a shipment is refused or not cleared because these charges were not paid, return shipping costs will be deducted from any refund.
- Every international shipment goes with a commercial invoice, as required by Indian export rules.
- We cannot ship to countries where shipping is restricted by Indian law, international sanctions or our courier partners.
Delivery of services (digital delivery)
🌍 InternationalPCB design files, CAD files, firmware, mobile apps, web apps and software are delivered digitally — by email, a shared drive link, our customer project portal, an app store listing or a hosting server. No physical shipping is involved. Delivery timelines for each milestone are stated in your quotation.
Tracking
Once your order is dispatched, you will receive the tracking number by email or SMS. You can also check the status in the "Track your Order" section of the website.
Split shipments
We try to ship a complete order together. If some items must be sent separately because of availability, we will inform you before shipping.
Damaged or tampered packages
If the package looks damaged or tampered with at the time of delivery, please refuse it and contact us with your order number. If you have already accepted it, report the issue within 2 days of delivery as explained in our Cancellation & Refund Policy.
Invoice
Every shipment, including gifts, includes an invoice showing the price, as required by Indian tax rules.
Contact
Email: info@robothings.in · Phone / WhatsApp: +91 96254 91176 (Monday to Saturday, 9:00 AM – 6:00 PM IST)
